Shipping policy
Thank you for shopping with us! We strive to process and ship your order as quickly as possible. Please read our shipping policy below for important information about your order.
Order Processing Time
- All orders are processed within 1-3 business days from the time the order is placed. Business days are Monday through Friday, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed the following business day.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Typically arrives within 5-7 business days from the ship date.
Note: Shipping times are estimates and are not guaranteed, especially during peak seasons or due to external factors like weather or carrier delays.
Shipping Rates
- Standard Shipping: [Insert cost, or offer free shipping for orders over a certain amount]
- Expedited Shipping: [Insert cost]
- Priority Shipping: [Insert cost]
Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
International Shipping
- Currently, we only ship to New Zealand and Australia
- International shipping rates and delivery times will vary depending on the destination country.
- Please note that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the shipping cost at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, which you can use to track your package online. If you haven't received your tracking information within 3 business days of placing your order, please contact us at lailamaeboutique@gmail.com for assistance.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been delivered to the address provided at checkout.
- If your package is lost in transit or marked as delivered but you haven’t received it, please contact the shipping carrier directly to file a claim. You may also reach out to us for assistance.
Address Accuracy
Please ensure that your shipping address is correct and complete before placing your order. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.
Shipping Restrictions
We reserve the right to restrict shipping to certain addresses or locations based on carrier limitations, legal restrictions, or other reasons. If we are unable to fulfill your order due to shipping restrictions, we will notify you as soon as possible and issue a full refund.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at lailamaeboutique@gmail.com. We’re happy to help!